Terms & Conditions

Refund Policy

Returns and Exchanges:

We want you to be completely satisfied with your purchase. If you are not satisfied, Hoopoe offers exchanges or refunds within 14 days of receipt under the following terms:

14-Day General Return You may request a return or exchange within 14 days of receipt without giving any reasons, provided that the product is in its original condition (sealed, unopened, unused, and with its warranty inactivated).

30-Day Defect Guarantee: You may request a return or exchange within 30 days if the product is defective, damaged, or does not conform to the agreed specifications.

Manufacturing & Technical Defects

If a manufacturing or technical defect appears, there are two options:

–Option 1 (Direct Agent Visit): You can visit the authorized agent directly to obtain an official technical report confirming the issue for a faster replacement.

–Option 2 (Through Us): You can hand over the device at our office or contact our Customer Service to arrange the return process.

Refund Method: Refunds will be issued securely using the same payment method originally used for the purchase (credit cards, debit cards, or electronic wallets), minus any applicable return shipping fees (if the return is due to change of mind).

Processing Time: Refunds are typically processed within 14 business days, depending on your bank or payment provider.

Privacy Policy

Welcome to Hoopoe. We respect your privacy and are committed to protecting your personal data when using our website. This Privacy Policy describes how website collects, uses, discloses, and safeguards your personal information when you visit or use our website and services:

Information We Collect:

Contact Information: Name, email address, phone number, and mailing/delivery address.

Account Information: Username, password, and profile details.

Payment Information: Credit/debit card details, billing address, and transaction history.

Usage & Device Data: Device type, operating system, unique device identifiers, IP address, browser type, and interaction logs.

Cookies: We use cookies and similar technologies to enhance user experience (you can manage your preferences through your browser settings).

B. How We Use & Share Your Information:

We use your data strictly for legitimate business purposes, including:

Service Provision: Processing transactions, delivering products via third-party couriers, managing accounts, and responding to inquiries.

Marketing & Analytics: Sending promotional messages and special offers (with your consent), and monitoring usage patterns to improve our website.

Legal Compliance & Security: Complying with legal obligations, protecting public safety, and preventing fraudulent transactions.

Your Rights Regarding Your Data:

Access & Correction: Request access to your personal data or ask us to correct any errors free of charge at any time.

Data Portability: Request a copy of your personal data in a structured, machine-readable format.

Deletion: Request the permanent deletion of your personal information from our database.

Withdrawal of Consent & Marketing: Withdraw your consent for data processing or opt out of direct marketing communications at any time.

Legal & Payment Compliance:

Governing Law: This website is operated from Egypt and is governed by and construed in accordance with the laws of the Arab Republic of Egypt.

Age Eligibility: Minors under the age of 16 are banned from registering as users or conducting transactions on this website.

Payment Security:Online payments are accepted using Visa and MasterCard credit/debit cards in EGP. Your card details are transmitted directly to our authorized payment provider via a secure, encrypted connection.

Data Protection: Credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

Record Keeping: We recommend that cardholders retain a copy of transaction records and merchant policies for their reference.

Policy Updates: Website policies and terms may be updated occasionally to meet regulatory standards. Changes take effect immediately upon being posted on the site.

Third-Party Advertising: Some advertisements on our site are delivered by third-party ad networks using cookies and web beacons. We do not have access to or control over the information collected by these third parties.

Acceptance of terms & Pricing Errors

Acceptance: By accessing, browsing, or making a purchase on this website, you agree to be bound by these Terms & Conditions and all applicable policies. If you do not agree, please discontinue using the website.

Pricing & Technical Errors: While we make every effort to ensure accurate product details and pricing, technical errors may occur. We reserve the right to cancel any orders placed for items listed at an incorrect price and issue a full refund to the customer.