Refund Policy

Returns and Exchanges:

We want you to be completely satisfied with your purchase. If you are not satisfied, Hoopoe offers exchanges or refunds within 14 days of receipt under the following terms:

14-Day General Return You may request a return or exchange within 14 days of receipt without giving any reasons, provided that the product is in its original condition (sealed, unopened, unused, and with its warranty inactivated).

30-Day Defect Guarantee: You may request a return or exchange within 30 days if the product is defective, damaged, or does not conform to the agreed specifications.

Manufacturing & Technical Defects

If a manufacturing or technical defect appears, there are two options:

• Option 1 (Direct Agent Visit): You can visit the authorized agent directly to obtain an official technical report confirming the issue for a faster replacement.

• Option 2 (Through Us): You can hand over the device at our office or contact our Customer Service to arrange the return process.

Refund Method: Refunds will be issued securely using the same payment method originally used for the purchase (credit cards, debit cards, or electronic wallets), minus any applicable return shipping fees (if the return is due to change of mind).

Processing Time: Refunds are typically processed within 14 business days, depending on your bank or payment provider.